DELIVERY COST AND TIME?

Shipping is included in the price of your box. Our boxes are shipped in the first week of every month and once shipped should arrive at your door within 2-3 working days, depending on the delivery area. Our delivery service is via a trusted third-party courier service to anywhere in South Africa. We’ll need your daytime address for door-to-door delivery and, once sent, we are able to let you know when it will be delivered.

*Terms & Conditions:

The delivery periods are only estimates and exclude the collection day. The delivery period is subject to strikes, severe weather conditions and third-party delivery services.

Orders are sent within normal working hours except on weekends and/or on public holidays. Business days are defined as Mondays to Fridays, excluding public holidays. Even though the best possible care is taken to ensure your box arrives in tip top shape, sometimes there will be damage, if that’s the case, please send us photos and we will gladly replace your box if it is found that it was damaged in transit.

CAN I CHANGE MY DELIVERY ADDRESS?

If you need to change the shipping address before your package is sent, we can gladly do so. However, once your package is sent we can’t make changes to your delivery address. Please make sure you let us know soonest if your address changes.

WHO CAN SIGN FOR MY PARCEL?

Our couriers deliver door-to-door, which means that the parcel is delivered to the address and not the person unless otherwise specified. Once the parcel is delivered to the address, it is confirmed as delivered, whether left at reception, staff or security.

HOW DO I TRACK MY ORDER ONLINE?

Once we’ve received your order, we’ll send you an email confirmation. If in doubt, contact us...

 THE FINE PRINT

The Living Out The Box team endeavours to give our clients and suppliers the best possible service , however, it is a reality that delivery companies are sometimes subject to strikes and other delays.  Should any delay happen, we will follow up, lodge and handle queries on your behalf.

If you have any queries, please don’t hesitate to contact us.